We use a trusted third-party courier service to deliver your orders. Shipping times may vary depending on your location and the courier’s schedule. Once your order is processed, you’ll receive tracking details via email.

Yes, once your order is shipped via our third-party courier, you’ll receive a tracking number via email to monitor your delivery.

Order processing typically takes 2-3 days. During busy periods, such as holidays or sales, processing may take longer. We’ll keep you updated on your order status via email.

We do not offer refunds on any purchases. However, we’re happy to assist with exchanges if you visit our physical store in person.

Yes, we offer exchanges for online purchases, but you must visit our brick-and-mortar store at Seeplaas, Groot Brakrivier, to process the exchange. Please bring your order confirmation and ensure the item is in its original condition.

We accept debit/credit card payments and Electronic Fund Transfers (EFT). Please note that EFT payments may take time to process, and your order will only be cleared once we receive the Proof of Payment (POP).

You can reach us via the Contact Us page or the contact details listed on the footer below. For in-person assistance, visit our store at Seeplaas, Groot Brakrivier.