Shipping policy

Thank you for shopping with our Shopify store! We aim to provide a smooth and reliable shipping experience for all our customers purchasing clothing, accessories, and homeware within South Africa. Below is our Shipping Policy outlining important details about the shipping process.

Third-Party Courier Services

We use trusted third-party courier services to handle all deliveries. We do not personally deliver orders, so it is critical that you provide accurate and complete shipping details at checkout. Please double-check your shipping address, contact information, and any specific delivery instructions before finalizing your order. We are not responsible for delays, lost packages, or failed deliveries due to incorrect or incomplete shipping information provided by the customer.

Shipping Process

  • Order Processing: Orders are typically processed within 2-3 business days after payment confirmation. During peak periods, processing may take slightly longer.
  • Shipping Time: Once your order is handed over to the courier, delivery times depend on the courier service and your location within South Africa. Estimated delivery times will be provided at checkout or via email confirmation.
  • Shipping Costs: Shipping fees are calculated at checkout based on your location and the weight of the items in your order.
  • Tracking: Once your order is shipped, you will receive a tracking number via email to monitor your package’s progress. Please note that tracking information may take up to 24 hours to update after dispatch.

Important: Accurate Shipping Details

It is your responsibility to ensure that the shipping address and contact details entered at checkout are correct. Incorrect or incomplete information may result in delivery delays, additional fees, or lost packages, for which we are not liable. If a package is returned to us due to an incorrect address, you may be responsible for additional shipping costs to resend the order.

Local Shipping Only

We only ship within South Africa. We do not offer international shipping at this time.

Contact Us

If you have any questions about our Shipping Policy or need assistance with your order, please contact our customer support team via our Shopify store’s contact page.

Note: By placing an order, you agree to the terms outlined in this Shipping Policy.